FCC probes outage of CenturyLink 911 emergency call service

The U.S. Federal Communications Commission (FCC) is investigating a nationwide CenturyLink Inc network outage that has affected service on 911 emergency phone calls across the country, agency chairman Ajit Pai said on Friday. "The CenturyLink service outage is ... completely unacceptable, and its breadth and duration are particularly troubling," Pai said in a statement. "I’ve directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage." Asked about the FCC investigation, a spokeswoman for CenturyLink said the company had been in contact with the federal agency and would cooperate fully.

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